Return and Refund Policy

At Beamline, we want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, we’re here to help. Please review our policy below for details on returns, refunds, and exchanges.

Eligibility for Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return:

  • Your item must be unused, in its original condition, and in the original packaging.

  • Proof of purchase (order number or receipt) is required.

How to Initiate a Return

To start a return, follow these steps:

  1. Contact us at contact@beam-line.shop within 30 days of receiving your order. Include your order number and reason for the return.

  2. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package.

  3. Pack the item securely in its original packaging and include all accessories, tags, and documentation.

  4. Ship the item back to us at the following address:
    52A Coode St, South Perth, WA 6151, Australia.

Note: Items sent back to us without first requesting a return will not be accepted.

Return Methods

  • By Mail: You can return your item by mail using the return shipping label provided.

  • Return Shipping Label:

    • Defective Products: We provide a free return shipping label.

    • Customer Remorse: You are responsible for the actual cost of return shipping.

Fees for Returns or Refunds

  • Defective or Damaged Items:
    If your item is defective, damaged, or incorrect, we will cover the return shipping costs. This means your shipping fee is AUD 0.00, and there is no restocking fee (AUD 0.00).

  • Customer Remorse:
    If you no longer need the item or purchased it by mistake, you will bear the actual cost of return shipping. There is no restocking fee (AUD 0.00).

Non-Returnable Items

The following items are not eligible for return unless they are defective or damaged upon arrival:

  • Discount Vouchers

  • Gift cards

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed promptly. Please note:

  • Refunds will be issued to the original payment method.

  • It may take some time for your bank or credit card company to process and post the refund.

If more than 5 business days have passed since we approved your return and you haven’t received your refund, please contact us at contact@beam-line.shop.

Damaged or Defective Items

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and offer a replacement, exchange, or refund, depending on the situation.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

Policy Accessibility

This Return and Refund Policy is accessible to all users without requiring login, sign-up, or the submission of personal information. It is consistently displayed throughout our website, including in the footer and on the Returns page.

Thank you for shopping with Beam-line! We appreciate your trust and are committed to providing you with a seamless shopping experience.